This policy applies to all purchases you make at www.laughinghyenarecords.com operated by Laughing Hyena Records LLC, Las Vegas, NV, USA (“we,” “us,” “our,” “Laughing Hyena Records”). It is your responsibility to familiarize yourself with this policy.
By placing an order for any of our products, you represent that you have read this policy and that you agree to and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, please do not place an order with us.
Before requesting or arranging a return, please read the following information carefully. You can return any delivered products you have purchased for any reason within 15 working days of delivery. To do so, you should notify us in writing by email or post within 7 working days of delivery. If you are returning a product for any reason, other than damaged products, you should pay the cost of returning the product(s) to us.
When we do not accept returns
We do not accept returns if the product(s):
- has been opened,
- altered or
- adapted or treated as your property.
While in your possession, you should keep the product(s) you wish to return to us unopened and in good condition. The product(s) should be returned in the same condition in which it was delivered.
How to return
Please ensure that returned products are well packed to avoid damage or loss of parts during transit. Refunds may be reduced for returned products that can no longer be sold as new because they have been opened, damaged or show signs of wear and tear.
For returned products worth more than USD50, it is advisable to use a trackable shipping service or take out shipping insurance. We cannot guarantee that we will receive your returned product.
To receive a full refund, the product should be:
- in its original packaging,
- be in a resalable condition,
- be complete and as purchased,
- accompanied by a valid proof of purchase, and
- be returned to us within 15 working days of purchase.
Refunds will be processed within 7 days. For currency conversions, refunds will be made in the currency in which you paid for the order. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.
Late or missing refunds
If you have not received a refund within 14 days of us notifying you that your refund has been issued, please double check your bank account, and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.
My delivery is damaged, what can I do?
If you have received a damaged item, please email us within 48 hours of delivery and include pictures of the damaged item so that the damage can be verified. Please do not dispose of the item until you have heard back from us. A claim can only be considered if it can be clearly shown that the item(s) are faulty or damaged.
If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.
Orders returned to us
If your order is returned to us due to multiple failed delivery attempts, non-collection or an insufficient/wrong address, we cannot refund any delivery charges.
We update this Refund Policy from time to time. Please check back regularly to stay aware of the latest version. This Refund Policy was last updated on Monday, February 13, 2023.
For more information, please contact us using [email protected], or call us at +1 702-632-4180.